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  SHIPPING & RETURNES  

SHIPPING POLICY

Products is shipped to any country in the world.

Free shipping option available all over the world.

We guarantee the delivery dates and protect you if deliveries are late.

  

Delivery usually takes:

  • Free shipping. 2-3 weeks average (free, no extra cost)

  • Europe Express 7-14 days (1.99 EUR)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL eCommerce 7-14 days (4.99 EUR) *USA only

  • DHL Express 3-7 days (13.99 EUR)

Note.​ To see available shipping methods to your country please check the list below!

United states 

  • Free shipping 2-3 weeks (Free)

  • DHL eCommerce 7-14 days (4.99 EUR) 

Austria 

  • Free shipping 2-3 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Brazil 

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Denmark 

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Finland 

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Greece 

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Hungary  

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Hong Kong 

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Ireland

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Luxembourg

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Mexico

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Malaysia

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Norway

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

South Korea

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Portugal

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Poland 

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Switzerland

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Singapore

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Saudi Arabia

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Turkey

  • Free shipping 3-4 weeks (Free)

  • EMS Express 7-14 days (2.99 EUR)

Sweden

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

United Kingdom

  • Free shipping 2-3 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Spain

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Netherlands

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Italy

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Germany

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

France

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Australia

  • Free shipping 2-3 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Bulgaria

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Brunei Darussalam

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Belgium

  • Free shipping 3-4 weeks (Free)

  • Europe Express 7-14 days (1.99 EUR)

  • DHL Express 3-7 days (13.99 EUR)

Cyprus

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Canada

  • Free shipping 2-3 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Lithuania

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Latvia

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Estonia 

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Guernsey

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Jersey

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Japan

  • Free shipping 2-3 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Liechtenstein

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Monaco

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Malta

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

New Zealand

  • Free shipping 2-3 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Philippines

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Slovakia

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Slovenia

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Thailand

  • Free shipping 2-3 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Vatican City State (Holy See)

  • Free shipping 3-4 weeks (Free)

  • DHL Express 3-7 days (13.99 EUR)

Rest of the world

  • Free shipping 2-3 weeks average (Free)

Note

  • All orders are processed within 2 business days. Please note that we don't ship on weekends or holidays.

  • If you need to change any order details (adress, size, etc. ) for free you have to contact us within 24h. Other way we charge additional charge for order change.

  • Orders are packed and shipped as soon as possible, usually 2-3 days after you place your order.

  •  Actual shipping time depends on the shipping method used. Check the list.

  • International deliveries usually take 2-4 weeks to arrive, depending on the supplier, your location, and customs controls.

  • We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

  • If you've ordered more than one item, you'll receive your items separately if they come from different warehouses. Each item has its own tracking code. You will receive your tracking code on average within 3 days after placing your order 

Delivery time guarantees

Order delivery deadlines and refunds:

  • Free shipping. Refund or reshipment until 8 weeks has elapsed. 

  • Europe Express. Refund or reshipment until 35 days has elapsed, but during holiday months of December will not be eligible for replacement or refund until 45 days.

  • EMS Express. Refund or reshipment until 35 days has elapsed, but during holiday months of December will not be eligible for replacement or refund until 45 days.

  • DHL Express. Refund or reshipment until 20.

We encourage all buyers to switch to Express Line or EMS Shipping to avoid costly delays during the Holidays.

RETURN & EXCHANGE POLICY

What is our return policy?

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Enzo Explore will replace any items damaged or poor-quality at no additional cost.

Wrong Product Shipped/Missing Items

If we ship the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

 

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Enzo Explore if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.

Sizing Issues

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

For shoes and clothing sizing disputes, Enzoe Explore will cover the product fee, but reship shipping fee should be covered by your own costs. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, Enzo Explore will not afford any fees for this exchange. In order for a exchange to be processed, Byers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested, order number.

 

Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, Enzo Explore will reship the package for free after an address verification is complete by the seller. All returned to sender orders will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.

If a package is returned to the sender by the shipping courier for the second time, Enzo Explore will reship the package to your for a fee of 50% from the Order Cost.

 

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from Enzo Explore or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. 

 

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

 

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Enzo Explore will not be held liable and compensation will not be granted by any form. You need to contact us in 24h after order to change address.

 

Lost Order – Wrong Address

Enzo Explore will not refund or assume liability for orders that are lost due to incorrect Shipping Address.

 

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 20 days are eligible for returns or exchanges. Once 20 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

 

Refund Term Limits

Refund and exchange claims will only be accepted within 50 days of order processing.



How do I return something?

1. Contact Us. Provide us with your order number and a brief statement explaining the reason for return.

2. Once your return is approved, you will be emailed within 24-48 hours.

3. Once you are ready to ship your return, address your package to shipping address which will be provided with your order:

4. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.

5. We will email you when your return is processed.

6. Once your return is processed, please allow 24-72 hours for your bank to credit the refund back onto your payment method.

Please note: Enzo Explore is not responsible for any return fees, or returns that are lost or stolen while in transit.